This document describes the general conditions that apply in the relationship between:
Docendo ApS
Vesterå 15, 1. sal
9000 Aalborg
CVR 39171074
(hereinafter "Docendo")
and buyers of Docendo's services (hereinafter "Customer" or "the Customer").
This document constitutes the complete contractual basis, including data processing agreement between Docendo
and the Customer (hereinafter "the Agreement").
Docendo develops and operates the service "Docendo - Flexible Scheduling" (hereinafter "the Service")
specifically targeted at schools. The service is available through the internet.
It is a prerequisite for entering into this Agreement that the Customer is a legal person. The agreement is
concluded between Docendo and the Customer, and it is the Customer's responsibility that the persons the
Customer creates or grants access to the system ("Users") are informed of the relevant terms and conditions of
the Agreement.
The Customer may not produce, sell or otherwise market systems that provide scheduling or planning.
The Customer can purchase access to the Service by signing up for a subscription (hereinafter "Subscription"). The subscription will run and renew until terminated.
The subscription can be terminated by both parties. Termination must be in writing in order to be valid.
When the Subscription is terminated, and the period paid for expires, the Agreement terminates. Prepaid
subscriptions are not refunded.
Termination of subscription must be done before the date on which the new subscription period starts. This applies to both monthly and annual subscriptions. The subscription period appears on the latest invoice. If a subscription is terminated, the Customer has access to the Service for the remainder of the ongoing subscription period. Access is closed on the first day after the last date of the subscription period.
The customer may choose to pay either monthly or annually. Docendo bills the Customer prior to the beginning of
the period.
In case of late payment, Docendo charges interest in accordance with the current interest rate law.
All prices are excl. VAT. The current prices can be found on the Docendo website.
Docendo may change the price at any time, however, not for the portion of the subscription already paid. There
will not be made any refunds to the Customer if the subscription price is reduced.
Docendo also reserves the right to regulate subscription prices annually in relation to the Consumer and Net
Price Index, with a minimum of 2%.
The Customer designates a physical person with the Customer who is responsible for contact concerning the
Agreement ("Contract Manager"). The customer must ensure that it is possible for Docendo to contact the Contract
Manager via email and telephone.
Docendo can be contacted via email and telephone, as shown on the Docendo website.
Docendo may make changes to the Agreement with 30 days’ notice. Changes are notified at docendo.dk by login and sent to the Contract Manager. If changes are made to the Agreement that are for the benefit of the Customer only, such changes may enter into force without notice.
Docendo offers a free trial under the following conditions:
In accordance with the Agreement, the Customer obtains non-exclusive access to use the Service during the
subscription period. The Customer does not acquire the Service or a copy or part thereof and does not obtain a
license to terminate the Service.
The access to use the Service is exclusively for the Customer and its employees and the Service may not be used
for anyone other than the Customer or to provide data processing or provide other services to anyone other than
the Customer.
The Customer shall ensure that the Service is not used in such a way as to damage Docendo's name, reputation or
goodwill or which violates applicable laws or regulations.
Docendo owns all intellectual property rights to the Service and their content, including, but not limited to,
the copyrights of all text and other material, programming and codes. The customer obtains no intellectual
property rights to the products or their content. Any copying of all or part of the products and their content
is not permitted unless there is a separate written agreement between the Customer and Docendo.
Customer may not decode the products or otherwise attempt to access the source code or documentation belonging
to the Service, including the structure and composition of the Service.
The customer is not allowed to demonstrate the Service to other providers of scheduling and substitute planning
systems.
Docendo may at any time transfer the agreement or part thereof to a company incorporated with Docendo, or as
part of a total transfer of Docendo's activities to a third party.
The Customer is not entitled to transfer the subscription to third parties, either in whole or in part.
The customer has access to support by phone, web and e-mail.
In the event of a violation of the Agreement, Docendo may temporarily close for access and use of the Service
until the violation ceases.
By violation is meant:
Docendo is not liable for losses due to indirect damage or consequential damage, including operating loss, expected savings, data loss or data recovery costs. Docendo's liability is, in any case, limited to what the Customer has paid - but the maximum is equivalent to one year's subscription.
The service is constantly updated with new features, and unless otherwise stated, these are freely available as part of the subscription. Docendo has the right to make changes to the design of the Service or of functions and thereby of the user interface.
It is Docendo's ambition that the Service is available 24 hours a day all year round.
Changes that may render the Service unavailable are performed outside normal working hours if possible. Changes
that render the Service unavailable for a long time are announced in advance in the Service and performed
outside normal working hours if possible.
In the event that an unannounced interruption renders the Service unavailable to the Subscriber for a continuous
period of at least 24 hours, the Subscriber may, in this case, claim a relative extension of the subscription
corresponding to the time the product has been unavailable.
Applicable data protection legislation (defined below) requires that a Data Controller (the Customer) and a Data Processor (Docendo), who processes data on behalf of the Data Controller, enter into a written agreement that determines the scope and requirements of the processing concerned. This section ("Data Processing Agreement") is therefore agreed between the parties as part of the Agreement.
As part of Docendo's delivery of the Service, Docendo will process personal data on behalf of the Customer.
Docendo can only process personal data in accordance with the purpose of complying with this Agreement in
accordance with applicable data protection legislation.
Docendo's processing of personal data may relate to the Employees of the Customer.
Docendo's processing of personal data can relate to the following types of personal data; name, email, phone
number.
The personal data may be subject to the following basic processing: collection, registration, organisation,
systematisation, storage, customisation, retrieval, search, compilation, deletion.
Applicable data protection legislation (defined below) requires that a Data Controller (the Customer) and a Data Processor (Docendo), who processes data on behalf of the Data Controller, enter into a written agreement that determines the scope and requirements of the processing concerned. This section ("Data Processing Agreement") is therefore agreed between the parties as part of the Agreement.
Docendo is responsible for implementing the necessary technical and organisational measures to ensure an
appropriate level of security. The measures must be implemented taking into consideration the current technical
level, implementation costs and the nature, extent, composition and purpose of the processing concerned, as well
as the risks of varying probability and seriousness in relation to the rights and freedoms of natural persons.
Docendo takes the category of personal data into account when defining these measures.
Docendo implements the appropriate technical and organisational measures in such a way that the processing of
personal data meets the requirements of data protection legislation currently in force.
Docendo ensures that employees who process personal data have committed to confidentiality or are subject to
appropriate statutory confidentiality.
Docendo ensures that access to personal data is limited to the employees for whom it is necessary to process
personal data in order to fulfil the delivery obligations to the Customer under the Agreement.
Docendo ensures that employees handling personal information for the Customer treat these solely in accordance
with the Agreement.
Docendo notifies the Customer without undue delay of any personal data breach that may potentially lead to
accidental or illegal destruction, loss, alteration, unauthorised disclosure or access to the personal data
processed for the Customer.
In addition, Docendo shall assist the Customer in ensuring compliance with the Customer's obligations to (i)
document any breach of personal data security, (ii) report any breach of personal data security to the competent
supervisory authority (s) and (iii) notify the registrants of such breach of personal data protection, all in
accordance with Articles 33 and 34 of the Data Protection Regulation.
Docendo shall, on request, provide the Customer with sufficient information to ensure that the requirements of
the applicable data protection legislation are complied with. Docendo shall also authorise and contribute to any
audits, including inspections made by an auditor authorised by the Customer.
Docendo shall immediately notify the Customer if Docendo believes that a request according to the above is in
violation of the applicable data protection legislation.
Docendo assists the Customer as necessary and reasonable in fulfilling the Customer's obligations in the
processing of personal data in accordance with applicable data protection legislation covered by this Agreement,
including:
Docendo may only use a third party for the processing of personal information for the Customer ("Sub-Data
Processor") to the extent that this is stated in the list of Sub-Data Processors on Docendo's website.
Docendo's Sub-Data Processors are subject to a written agreement which as a minimum imposes on the Sub-Data
Processor the same data protection obligations and terms and conditions to which Docendo is subject according to
this Data Processing Agreement.
Docendo is directly responsible for the Sub-Data Processor's processing of personal data in the same way as if
Docendo itself did it.
Docendo can only transfer personal data to third countries or international organisations to the extent that
this is stated in this agreement.
The transfer of personal data can in all cases only be done to the extent permitted by the data protection
legislation currently in force.
Docendo may process personal data outside of the Agreement in cases where it is required by EU or national law
to which Docendo is subject.
When processing personal data outside the Agreement, Docendo shall notify the Customer of the reason for this.
In such case, Docendo shall, to the extent permitted by law, notify the Customer of such an order and, as far as
possible, allow the Customer to object.
The agreement is governed by Danish law, and any dispute deriving from the agreement shall be tried at the Municipal Court in Aalborg.
Made in Denmark -
used worldwide
